Visit Shipping Policy for more details.

Handling time: 2-7 business days（Whole house customization takes longer to process）
Standard shipping: 7-15 business days (Due to COVID-19)
Express shipping : 3-7 days

Please do not give PO Box address, which your package can’t be dispatched by any express. Normally if the orders that have been shipped out (You have received the Tracking Number or your order status is completed), your orders cannot be canceled.

See the complete Refund Policy.

At Bel Red Shade, We would like to give you high-quality products and an excellent user experience. That’s why we work hard to ensure you’re always 100% completely satisfied with your purchase so you never have to return it. However, in the unlikely event you need to, we’re ready to make it right! We sincerely wish you to order fabric swatches before ordering customized drapes to ensure texture, color meet your expectation.

We cannot refund in the below:

• Fabric swatches are not returnable.
• Misunderstood the image of the product.
• Items do not fit properly but were made accurately.
• Drapes are too heavy.
• Not the color you wanted.
• Change of mind / No longer wants it.
• Not the quality you wanted.
• Ordered the wrong item by mistake.
• Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable.
• Order come later than expected.
• Item were ordered by mistake.
• Color variation due to fabric dye lot that naturally occurs.
• Color variation due to adding a liner (compare lined drapes vs unlined).
• Shading rate is not expected.

In these conditions, we accept return at your shipping cost.

• You received wrong items (photo as proof are required to support).
• The items were damaged (photo as proof are required to support).
• Wrong liner type used ( photo as proof are required to support).
• Not as described (photo as proof are required to support).

Visit page Measurement Page to ensure exact size.

When it comes to ordering drapes for your home, it's important to have a clear understanding of the measurements involved. At Bel Red Shade, we want to ensure that you have all the information you need to make the right choice for your windows. In this guide, we will explain how to measure the width and length of your drapes accurately.

Width Measurement
When you order drapes from Bel Red Shade, the width you provide is the finished width after pleats are made. This means that we will take into account the fullness and pleating style you choose to create the perfect look for your windows. Our high-quality linen-style drapes are crafted from polyester, providing the luxurious look and feel of natural linen fabric.

Whether you prefer a tailored pinch pleat, a classic goblet pleat, or a contemporary grommet style, the finished width will be adjusted accordingly. This ensures that your drapes have the right amount of fabric to create elegant draping and a visually pleasing appearance.

Length Measurement
At Bel Red Shade, we understand that every home is unique, and so are the measurements for your drapes. The length of your drapes is measured from the rod ring to the floor, taking into account where you want the drapes to be. This allows for a customized fit that complements the overall aesthetic of your room.